With Americans now spending 5 hours a day on their smartphones, an increasing majority of personal business is now conducted through apps. Whether checking bank accounts, ordering food, or monitoring their health, just about every part of our lives can be accessed through apps.
This has created a need for lawyer apps.
Apps serve the dual function of allowing you to reach your clients through notifications and allowing them to reach you 24/7. If you have clients who are experiencing legal issues for the first time, your app could ease them into the attorney-client relationship.
If you haven’t figure out whether lawyer apps are would be the right fit for your firm, here are 10 ways they can help improve client services.
1. Get Everyone On The Same Page
It can be frustrating for clients to figure out what has been agreed on during the legal process. Emails can be deleted over time, meaning that agreements, forms, and conversations will be lost.
Having an app with a communication portal could catalog communications and forms. This would give clients easy access to forms, contracts, and anything they need to refer to. Having a common place to see everything makes all communication clearer.
Look at how this real estate lawyer in Houston addresses their contact information. Have a “contact us” button on every single page of your app.
2. Offer Extra Services
Your app can be a marketing platform that takes into account the services your client is already using. You can offer extra services that are catered to the needs of your client.
By knowing your client’s case intimately, lawyer apps can send notifications about extra services that are offered by your firm. Your app can be a great marketing tool while offering lots of practical applications.
3. Better Billing Process
Including billing details in your app allows clients to be in control of their billing details at all times. If they’re curious about a charge or need to change services, they can get ahold of you through your app.
You won’t have to have conversations about billing with your client. They can either direct their questions through the app or to your billing department, allowing lawyers to have better communications with their clients.
4. End Email Attachments
Using a client portal connected to lawyer apps, firms can send big documents and contracts to their clients. Using additional tools, clients can sign and approve forms.
After forms are approved, firms can be notified that they can move to the next step. If there are any corrections, they can be addressed through the app rather than sending one attachment after another.
5. Better Client Loyalty
By creating a collaborative environment through your app, clients will feel more connected and more in control of the legal process. The value will increase as client engagement increases.
You can have a record of all correspondence that will help clients make smarter decisions. They will be loyal because of that increased engagement with your firm and your shared ability to reach out to one another so easily.
Clients expect fast responses from law firms and expect to get answers any hour of the day. A shared app will let your staff have more flexible schedules, catered to address the needs of your clients rather than an arbitrary schedule.
6. Easier Auditing
Your app will make it easier in the case that either you get audited or you need to perform a self-audit. Lawyer apps will keep a record of every client document and report so that you can back up any claims that are made.
Your payment portal will keep a record of every payment made and received to allow auditors to see the details of your transaction history. If there are any discrepancies, they will be illuminated through your app.
7. Address FAQs
Apps allow clients to get quick answers to inquiries. Connect your app to the resources that are kept on your site so that your clients can search through for answers to common questions.
Think about setting up a chatbot so that your clients can communicate with either a live 24/7 agent or an AI program jam-packed with legal data. Look at which services are within your budget and run some tests.
You could even integrate an SMS app with your app to allow for customers to contact their attorney directly.
You might find that hiring an answering service or outsourced chat service will help you to communicate with clients better and retain a higher number.
8. Better Work Flow
Setting up document systems through your app allows everyone to be in the loop at the right time. Once the first person has signed off on their part of a document, the next person in line can receive a notification that they need to add their signature.
You’ll be increasing your interoffice efficiency by only forwarding documents to your office when they’re ready to be finalized. You’ll save legwork for your office staff while also ensuring that every t is crossed and every i is dotted.
When clients get acquainted with lawyer apps, they will feel better about their relationship with a law firm. They’ll feel like they’re always a part of the conversation by being able to watch everything as it happens.
Your lawyers are used to clients who need a lot of time and energy from them. They’re often overworked and stressed out. They will send paralegals around to collect things that you could be collecting through your app.
Once you’ve installed your app and get clients to start using it, you’ll see that work will breeze by.
Lawyer Apps Increase Client Engagement
Setting up a useful lawyer app doesn’t need to cost an arm and a leg. Consult with developers and construct a list of “must-haves” for your app and then see how you could scale over time.
If you’re interested in finding out how lawyer apps can work for your firm, contact us for more info on how to start designing yours today.