5 Ways to Make Sure Restaurant Customers are Satisfied

March 27, 2017 - By 
restaurant customers

With Americans spending an average of $1,000 a year on eating lunch out alone, you know that opening a restaurant can be a hugely successful business.

But you know it’s also an insanely risky one. If you don’t keep your guests happy, your restaurant may not make it, which can leave you in huge debt.

Here, check out our top 5 tips to keeping restaurant customers happy. Keep your doors open and your plates empty!

1. Look Into Restaurant Management Software

In the restaurant business, things always move a mile a minute. It can be hard to keep track of everything.

Using restaurant management software can help you to prepare your profits and losses statements with ease, can help you to keep track of your sales, and even tell you when it’s time to reorder supplies.

Plus, since everyone loves paying with a debit or credit card these days, using the software can really simplify those transactions. Meaning you don’t have to go cash-only.

Finally, it’s a great way to keep tabs on your employees, making sure you’re paying them fairly and accurately for the hours they clock in and out.

2. Focus On Service

People don’t just eat out because of the food. They’re also sick of having to deal with clean-up, preparation, and jumping up every two seconds to get something for their kids.

Teach your staff that service is just as crucial as food. Teach them to remember regular’s names and orders, offer high chairs and crayons to customers with kids, and to always keep water glasses full.

3. Think About Rewards Programs

One way to keep customers coming back? Implementing a rewards program for the most loyal ones.

Even something as simple as offering a frequent customer a complimentary drink or dessert every once in a while goes a long way.

You can also use punch cards that tally up to offer them a free meal, or a percentage off their bill.

4. Ask For Customer Feedback

One of the best ways to know if your customers are happy? Ask them directly!

Because you’re so busy running things, you may not always have time to notice what areas need improvement.

Plus, asking your customers for their opinions makes them feel valued. They’ll want to come back to see if you took their suggestions!

5. Switch Up Your Menu

Even your most loyal diners can get bored of the same dish options week after week.

Go for seasonal dishes, and try to switch your menus up to offer holiday specials. It’s also a great way to keep enthusiasm in your kitchen high. Offer a bonus to whoever dreams up the most popular new recipe.

Implement These 5 Tips To Keep Diners Satisfied With Their Meals And Service!

With Americans spending more on eating meals in restaurants than they do on buying groceries, the restaurant business is more booming than ever.

Thanks to these 5 awesome tips on how to keep customers happy, full, and coming back through your doors, your restaurant will be booked up months in advance!

Posted In:  Food and Drinks

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