Do you provide any support?

As of March 23, 2011 we no longer offer support for Pligg Pro items. We do however offer an installation service for $10 per item. This service includes having a developer log in to your server and configure a module or template for you. This reduces the chance of user error, and insures that items purchased from Pligg Pro are properly installed.

Please see this blog post to learn why we no longer offer support, and what that means for future purchases.

What forms of payment are accepted?

At the time of writing this we currently offer 3 forms of payment: credit card (Visa, MasterCard, American Express, and Discover), PayPal, and Amazon Payments. The default payment method is credit card, which is handled entirely through the Pligg Pro checkout process. None of your credit card details are ever saved to the Pligg Pro shop. If you choose PayPal or Amazon methods, you will be redirected to the respective website at the end of the checkout process to submit payment.

Can I receive a refund for my order?

Because we are dealing with non-tangible items that cannot be simply taken back, we do not offer refunds for orders. The only exception to this rule is if we find that the product will not work as described on the products page. If for example a product claims to work with version 1.1.0 of Pligg CMS but that turns out to be false, we will gladly refund your order or credit your account.

How do I receive the items that I purchase?

As soon as your payment clears, the items that you have purchased can be downloaded from the “My Account” page under the “Downloads” tab. On the right side of the Downloads area is an “Action” column. Click on the “Download” link corresponding to the product that you want to download to save it to your computer.

We do not have a limit on the number of times that you are able to access the download. If in the future you need to either re-download or download an update for your purchased items you will continue to have unlimited access to your downloads through the Pligg Pro website. We do however encourage users to keep offline copies of modules for archival purposes should we update a module that will no longer work with older versions of Pligg, and for a variety of other reasons.

I just ordered an install service, what now?

When you place an order for an installation service for one of your products, it may take up to 2 business days for our staff to install the item for you (holiday periods are not counted as business days). Typically installations will be performed the same day in most situations.

To insure that the installation is performed as soon as possible, please make sure that you include the correct FTP and Pligg user login details on the My Account page. If this information is not present in your account at the time of your order it will result in a delay in setting up your site since we can’t log into it without these details.

Some other products that depend on third-party API keys or other login information may take a little bit longer because we will need to contact you for further information. An example of this is the Facebook Connect Module, which requires a Facebook API key to be generated by us using your Facebook account. We will request your login credentials for Facebook in order to generate the API key and make sure that everything is in order.

Can I use products on multiple websites?

You should obtain a license for each website that you wish to use a product on. This means that if you are using the same module on FOO.com and BAR.com, you should own 2 copies of the product. We will occasionally offer discounts for purchasing multiple licenses, and may even offer a few select modules for unlimited domain use. If you are interested if a product that you are considering is eligible for such a discount, please contact our sales staff using the Pligg Pro Contact Page.

Are products updated?

From time to time we will need to release updated versions of modules and templates. These updates will often include: changes to allow you to use the module or template with the latest version of Pligg, bug fixes, and other alterations to enhance the product.

Am I alerted when there is a product update?

Unfortunately we do not have a way to update you when a product has been updated. We do however update the product pages to reflect which versions the product supports, as well as tweet about important updates on our Twitter account.

Can I receive any discounts? I’ve seen some coupon codes floating around.

Several times a year we will offer temporary site-wide sales, where we give out coupon codes. These are temporary sales and coupon codes that usually last only a few days. If you miss out on a sale you will need to wait until our next event to receive a discount on products. If you are looking for coupon codes I suggest that you follow the Pligg blog, as well as the Pligg Twitter page.

If you find an active coupon code, you will need to enter that code into the “Coupon Code” field when viewing your cart. Once you enter a code and hit the apply button, the cart will update itself to reflect the discount.

Are the modules and templates editable?

All of the modules and templates sold in Pligg Pro are 100% open source, meaning that we do not encrypt our code with systems like Zend or ionCube. If you want to edit the way that a module works, and if you have an adequate knowledge of PHP, you shouldn’t have any problems modifying the module files (basic HTML for template files). We encourage users to dig into and modify the files that we sell, but please don’t expect us to support modified versions of these files.

What if I forget to submit payment, but I still received an email receipt?

In some cases it may appear that you completed the checkout process, but you may have forgotten to complete payment by navigating to PayPal or Amazon’s payment websites. You may receive a receipt email confirming your order, but the order is not fully processed so you will not be able to download anything. If this happens you will usually be sent an email reminder to submit payment within 24 hours. If payment is not completed for the order within 48 hours the order will usually be removed from the system. At that point you will need to place a new order, this time making sure that you complete the checkout process all the way to submitting payment.