Yesterday we introduced a better way for users to request support for purchased templates and modules from the Pligg Pro shop. The Pligg Pro Helpdesk will help us diagnose and fix problems faster than the previous contact us forum that would only send me an email, which I would then forward to the appropriate person. Now when a problem is submitted to the helpdesk, any developer specializing in the selected category for the problem receives an email and can add a note to the support ticket and even close it. Most of the problems that have risen from shop sales are issues with users not having the proper PHP version on their server to run some of the modules. The module description pages list requirements, but users often ignore this data when making a purchase.